http://hdl.handle.net/1721.1/7507 http://hdl.handle.net/1721.1/49846 BA in Engineering - A Proposal Bucciarelli, Louis A proposal to provoke discussion of possibilities for the establishment of a Bachelor of Arts in Engineering at MIT. A proposal submitted to the d'Arbeloff Fund for Excellence in Education, MIT, Fall, 2008. Tue, 24 Nov 2009 20:26:35 GMT http://hdl.handle.net/1721.1/49813 Users as Service Innovators: The Case of Banking Services von Hippel, Eric A. Many services can be self-provided. An individual user or a user firm can, for example, choose to do its own accounting – choose to self-provide that service - instead of hiring an accounting firm to provide it. Since users can ‘serve themselves’ in many cases, it is also possible for users to innovate with respect to the services they self-provide. In this paper, we explore the histories of 47 functionally novel and important commercial and retail banking services. We find that, in 85% of these cases, users self-provided the service before any bank offered it. Our empirical findings differ significantly from prevalent producer-centered views of service development. We speculate that the patterns we have observed in banking with respect to the dominant role of users in service development will prove to be quite general. If so, this will be an important matter: on the order of 75% of GDP in advanced economies today is derived from services. We discuss the implications of our findings for research and practice in service development. Thu, 12 Nov 2009 15:34:24 GMT http://hdl.handle.net/1721.1/46350 Measuring user innovation in Dutch high tech SMEs: Frequency, nature and transfer to producers von Hippel, Eric A. Wed, 29 Oct 2008 22:58:59 GMT http://hdl.handle.net/1721.1/46349 From experience: Developing new product concepts via the lead user method: A case study in a "low-tech" field von Hippel, Eric A. Mon, 29 Oct 1990 22:58:59 GMT