Customer satisfaction--a competitive edge in the apparel industry

Author: Bossard, Laurent; Monod, Anne-Claire

Citable URI: http://hdl.handle.net/1721.1/12302

Department: Sloan School of Management

Publisher: Massachusetts Institute of Technology

Date Issued: 1994

Description:

Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1994.Includes bibliographical references (leaves 86-87).

Keywords: Sloan School of Management

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