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Understanding customer needs--a systematic approach to the "voice of the customer"

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dc.contributor.advisor John Hauser. en_US
dc.contributor.author Silver, Jonathan Alan en_US
dc.contributor.author Thompson, John Charles en_US
dc.date.accessioned 2005-09-21T21:57:11Z
dc.date.available 2005-09-21T21:57:11Z
dc.date.copyright 1991 en_US
dc.date.issued 1991 en_US
dc.identifier.uri http://hdl.handle.net/1721.1/13387
dc.description Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1991. en_US
dc.description Includes bibliographical references (leaf 34). en_US
dc.description.statementofresponsibility by Jonathan Alan Silver and John Charles Thompson, Jr. en_US
dc.format.extent 57 leaves en_US
dc.format.extent 2358600 bytes
dc.format.extent 2358361 bytes
dc.format.mimetype application/pdf
dc.format.mimetype application/pdf
dc.language.iso eng en_US
dc.publisher Massachusetts Institute of Technology en_US
dc.rights M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission. en_US
dc.rights.uri http://dspace.mit.edu/handle/1721.1/7582
dc.subject Sloan School of Management en_US
dc.title Understanding customer needs--a systematic approach to the "voice of the customer" en_US
dc.type Thesis en_US
dc.description.degree M.S. en_US
dc.contributor.department Sloan School of Management en_US
dc.identifier.oclc 25378703 en_US


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