Preparing for customer satisfaction in the pre-purchase phase--a look at the express package industry
Citable URI:
http://hdl.handle.net/1721.1/13863
| Title: | Preparing for customer satisfaction in the pre-purchase phase--a look at the express package industry |
| Author: | Beasley, Mike R; Lamotte, Henry |
| Advisor: | Gabriel R. Bitran. |
| Department: | Sloan School of Management |
| Publisher: | Massachusetts Institute of Technology |
| Issue Date: | 1991 |
| Description: |
Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1991. Includes bibliographical references. |
| URI: | http://hdl.handle.net/1721.1/13863 |
| Keywords: | Sloan School of Management |
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