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Now showing items 21-29 of 29
Pull for Knowledge Work
(2018-05-14)
Technology Readiness Levels at 40: a study of state-of-the-art use, challenges, and opportunities
(SSRN, 2015-04-01)
The technology readiness level (TRL) scale was introduced by NASA in the 1970s as a tool for assessing the maturity of technologies during complex system development. TRL data have been used to make multi-million dollar ...
Gender and Race Sorting at the Application Interface
(Cambridge, MA; Alfred P. Sloan School of Management, Massachusetts Institute of Technology, 2010-06)
We document gender and race sorting of candidates into various jobs at the point of initial application to a company. At this step of the hiring process, the firm has implemented a policy whereby organizational screeners’ ...
Leveraging the Web for Customer Engagement: A Case Study of BT’s Debatescape
(Alfred P. Sloan School of Management, Massachusetts Institute of Technology; Cambridge, MA, 2010-05-01)
Web 2.0 technologies offer a number of capabilities that can help companies do business in new ways. Leveraging those capabilities, however, requires experimentation to learn what strategies, approaches, and applications ...
USAA: Organizing for Innovation and Superior Customer Service
(Alfred P. Sloan School of Management, Massachusetts Institute of Technology; Cambridge, MA, 2010-12-01)
USAA, a diversified financial services firm serving the U.S. military, had long been recognized for outstanding customer service. The company had never operated branches, instead providing services through remote channels, ...
M.EOS: How General Management Matters
(INSEAD Working Paper Series, 2013-07-09)
This paper explores how general management matters and presents the foundation of a theory of general management as a theory of collective performance in the presence of the general manager. It proposes that general ...
The Architecture of Complex Systems: Do Core-periphery Structures Dominate?
(Cambridge, MA; Alfred P. Sloan School of Management, Massachusetts Institute of Technology, 2010-01)
Any complex technological system can be decomposed into a number of subsystems
and associated components, some of which are core to system function while others are
only peripheral. The dynamics of how such “core-periphery” ...
Creating Connections For the Disadvantaged: Networks and Labor Market Intermediaries at the Hiring Interface
(Cambridge, MA; Alfred P. Sloan School of Management, Massachusetts Institute of Technology, 2010-03)
Scholars interested in race inequality have been particularly attracted to network accounts of the
stratifying effects of social networks in the labor market. A recurring theme in policy‐oriented research on poverty
is ...
Integration and Information: Markets and Hierarchies Revisited
(Cambridge, MA; Alfred P. Sloan School of Management, Massachusetts Institute of Technology, 2010-01)
We analyze a rational-expectations model of price formation in an intermediate-good market under uncertainty. There is a continuum of dyads, each consisting of an upstream party and downstream party. Both parties can make ...