Cutting corners and working overtime : quality erosion in the service industry
Citable URI:
http://hdl.handle.net/1721.1/2751
| Title: | Cutting corners and working overtime : quality erosion in the service industry |
| Author: | Oliva, Rogelio.; Sterman, John.; Sloan School of Management. |
| Publisher: | Sloan School of Management, Massachusetts Institute of Technology |
| Issue Date: | 1999 |
| Description: |
Title from cover. "June, 1999." Includes bibliographical references (leaves 26-28). |
| URI: | http://hdl.handle.net/1721.1/2751 |
| Other Identifiers: | #4075-99-MSA |
| Series/Report no.: | Working paper (Sloan School of Management) ; WP 4075-99. |
| Keywords: | HD28 .M414 no.4075-99 |
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| Files | Size | Format | View | |
|---|---|---|---|---|
| SWP-4075-43770107.pdf | 2.684Mb |
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