Browsing LCS Technical Reports (1974 - 2003) by Author "Hammer, Michael M."

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    • Office Analysis: Methodology and Case Studies 

      Sirbu, Marvin A., Jr.; Schoichet, Sandor R.; Kunin, Jay S.; Hammer, Michael M.; Sutherland, Juliet B.; e.a. (1983-03)
      The Office Analysis Methodology (OAM) is a structured methodology for understanding the current operations of an office. OAM provides guidance in interviewing techniques and approaches to establishing a positive atmosphere ...