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Drive Out Fear (Unless You Can Drive It In):The role of agency and job security in process improvement

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dc.contributor.author Repenning, Nelson
dc.date.accessioned 2003-12-18T19:14:38Z
dc.date.available 2003-12-18T19:14:38Z
dc.date.issued 1998-11
dc.identifier.uri http://hdl.handle.net/1721.1/3962
dc.description.abstract Understanding the wide range of outcomes achieved by firms trying to implement TQM and similar process improvement initiatives presents a challenge to management science and organization theory: a few firms reap sustained benefits from their programs, but most efforts fail and are abandoned. A defining feature of such techniques is the reliance on the front-line workforce to do the work of improvement, thus creating the possibility of agency problems; different incentives facing managers and workers. Specifically, successfully improving productivity can lead to lay-offs. The literature provides two opposing theories of how agency interacts with the ability of quality-oriented improvement techniques to dramaticlly increase productivity. The 'Drive Out Fear' school argues that firms must commit to job security, while the 'Drive In Fear' school emphasizes the positive role that insecurity plays in motivating change. In this study a contract theoretic model is developed to analyze the role of agency in process improvement. The main insight of the study is that there are two types of job security, internal and external, that have opposite impacts on the firm's abilty to implement improvement initiatives. The distinction is useful in explaining the results of different case studies and can reconcile the two change theories. en
dc.description.sponsorship National Science Foundation, grant SBR-9422228, the Ford Motor Company and the Harley-Davidson Motor Company en
dc.format.extent 86084 bytes
dc.format.mimetype application/pdf
dc.language.iso en_US
dc.subject TQM en
dc.subject process improvement en
dc.subject management science en
dc.subject sustained benefits en
dc.subject lay-offs en
dc.subject Fear en
dc.subject agency en
dc.title Drive Out Fear (Unless You Can Drive It In):The role of agency and job security in process improvement en
dc.type Working Paper en


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