Hardware and software customer satisfaction in Japan : a comparison of U.S. and Japanese vendors
Citable URI:
http://hdl.handle.net/1721.1/48066
| Title: | Hardware and software customer satisfaction in Japan : a comparison of U.S. and Japanese vendors |
| Author: | Cusumano, Michael A. |
| Other Contributors: | Sloan School of Management. |
| Publisher: | Cambridge, Mass. : Sloan School of Management, Massachusetts Institute of Technology |
| Issue Date: | 1988 |
| Description: | "December, 1988." |
| URI: | http://hdl.handle.net/1721.1/48066 |
| Other Identifiers: | hardwaresoftware00cusu |
| Series/Report no.: | Working paper (Sloan School of Management) ; 2101-88. |
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| Files | Size | Format | View | |
|---|---|---|---|---|
| hardwaresoftware00cusu.pdf | 1.727Mb |
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