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Informal resolution and formal adjudication of consumer complaints by a licensing authority : a case study

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Informal resolution and formal adjudication of consumer complaints by a licensing authority : a case study

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Author: Daynard, Richard Alan
Other Contributors: Massachusetts Institute of Technology. Dept. of Urban Studies and Planning.
Advisor: Suzann R. Thomas and Leonard G. Buckle.
Department: Massachusetts Institute of Technology. Dept. of Urban Studies and Planning.
Publisher: Massachusetts Institute of Technology
Date Issued: 1980
Description:
Thesis (Ph.D.)--Massachusetts Institute of Technology, Dept. of Urban Studies and Planning, 1980.MICROFICHE COPY AVAILABLE IN ARCHIVES AND ROTCH.Includes bibliographical references.
URI: http://hdl.handle.net/1721.1/73234
Keywords: Urban Studies and Planning., Consumer protection Case studies, Consumer protection New York (State) New York, House construction Law and legislation New York (State) New York, Dwellings Remodeling Law and legislation New York (State) New York

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