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What difference does a robot make? managing ambiguity in distributed knowledge work
(Massachusetts Institute of Technology, 2014)
What difference does robotic telepresence make to the management of ambiguity in distributed knowledge work? We examined this question in a post-surgical intensive care where remote medical workers struggled to coordinate ...
Operating in the shadows : the productive deviance needed to make robotic surgery work
(Massachusetts Institute of Technology, 2017)
Though a 2.5-year mixed-method study comparing robotic surgical practice to traditional surgical practice, I explore how crucial outcomes require productive deviance: norm- and policy-challenging practices that are tolerated ...