Call centers are important for developing and maintaining healthy relationships with customers. At Dell, call centers are also at the core of the company's renowned direct model. For sales call centers in particular, the ...

A number of studies suggest that people may care about the process by which a product is made, even when it is not associated with the quality of the product. A common example of this preference is "production-process ...

Venture capital has been an important factor in driving innovation and creating wealth in the US. Even outside the US, venture capital is playing an increasingly important role, influencing many aspects of start-up companies. ...

Application of system optimization theory, supply chain principles, and capacity modeling are increasingly valuable tools for use in pharmaceutical manufacturing facilities. The dynamics of the pharmaceutical industry - ...

Poor management of the patient flow in intensive care units (ICUs) causes service rejections and presents significant challenges from the standpoint of capacity planning and management in ICUs. This thesis reports on the ...

The aerospace industry is increasingly outsourcing and offshoring their supply chains in order to maintain profitability in the face of increasing competition and globalization. This strategy for value creation inevitably ...

By studying a unique data set from a motor vehicle manufacturer, we find that carryover parts, common parts used in successive generations of multi-generational products, are a major source of quality problems, contrary ...

In this thesis, we develop multi-resource integer optimization formulations for coordinating Traffic Flow Management (TFM) programs with equity considerations. Our multi-resource approaches ignore aircraft connectivity ...