Trust and Trustworthiness
Name
SSRN-id3046303.pdf
Size
630.56 KB
Format
Adobe PDF
Checksum (MD5)
f05bdbb78ccfeb3d9a3fbc3b18ca1f4a
Author(s)
Ozer, Ali Ozalp
Zheng, Yanchong
Date Issued
October 2019
Journal
Handbook of Behavioral Operations
Publisher
John Wiley & Sons, Inc.
Citation
Özer, Özalp, and Yanchong Zheng. “Trust and Trustworthiness.” The Handbook of Behavioral Operations (October 19, 2018): 489–523.
Version
Author's final manuscript
Abstract
In this chapter, we discuss when, how, and why trust and trustworthiness arise to support cooperation within and across organizations. To do so, we first define trust and trustworthiness, discuss how they can be quantified, and determine key components of trusting and trustworthy behavior. In addition, we identify building blocks of trust and trustworthiness and offer tangible insights about how to establish trusting and cooperative business/interorganizational relationships, based on both academic research and case studies from across industries.
MIT Department
Sloan School of Management
Terms of Use
Creative Commons Attribution-Noncommercial-Share Alike
Persistent DSpace Link
DOI of Published Version
https://doi.org/10.1002/9781119138341.ch14
