The voice of the customer

Name

SWP-3449-27000178.pdf

Size

3.7 MB

Format

Adobe PDF

Checksum (MD5)

b2eb30397ab5331b5d5f4ab7b97b2eff

Date Issued

April 29, 2003

Publisher

Alfred P. Sloan School of Management, Massachusetts Institute of Technology, 1991.

Series/Report no.

WP (International Center for Research on the Management of Technology) ; #56-91. Working paper (Sloan School of Management) ; 3449-92.

Description

"October 1991."

Includes bibliographical references (p. 34-38).

Persistent DSpace Link