We are experiencing some difficulties with our submission forms, which we are working to resolve. If you have any issues, please contact us at dspace-lib@mit.edu.

The voice of the customer

Thumbnail Image
Download
Name

SWP-3449-27000178.pdf

Size

3.7 MB

Format

Adobe PDF

Checksum (MD5)

b2eb30397ab5331b5d5f4ab7b97b2eff

Date Issued
April 29, 2003
Publisher
Alfred P. Sloan School of Management, Massachusetts Institute of Technology, 1991.
Series/Report no.
WP (International Center for Research on the Management of Technology) ; #56-91. Working paper (Sloan School of Management) ; 3449-92.
Description
"October 1991."
Includes bibliographical references (p. 34-38).
Persistent DSpace Link
PrivacyPermissionsAccessibilityContact us
Notify us about copyright concerns.