Dealing with an Angrier Public – Part Two
Name
Dealing with an Angrier Public, Part II .pdf
Size
101.28 KB
Format
Adobe PDF
Checksum (MD5)
4574c40401e996c4c966a4eaded683a0
Author(s)
Susskind, Lawrence E.
Field, Patrick
Date Issued
October 2012
Journal
ACResolution Magazine
Publisher
Association for Conflict Resolution
Citation
Susskind, Lawrence, and Patrick Field. "Dealing with an Angrier Public – Part Two." ACResolution, October 2012. © 2012 Association for Conflict Resolution
Version
Final published version
Abstract
In the first part of this article published in the Summer 2012 issue of ACResolution Magazine, we noted that the principles we proposed in our 1996 book, Dealing with an Angry Public, have been adopted and used successfully by corporations and governments around the world. Yet the public seems to be angrier than ever. We identified three factors that seem to explain that increased anger. In this follow up, we discuss these factors in a bit more detail and offer what we hope will be useful prescriptions.
MIT Department
Massachusetts Institute of Technology. Department of Urban Studies and Planning
Terms of Use
Article is made available in accordance with the publisher's policy and may be subject to US copyright law. Please refer to the publisher's site for terms of use.
Persistent DSpace Link
DOI of Published Version
http://www.cbuilding.org/publication/article/2013/dealing-angrier-public-part-ii
