Preparing for customer satisfaction in the pre-purchase phase--a look at the express package industry

Beasley, Mike R; Lamotte, Henry

Preparing for customer satisfaction in the pre-purchase phase--a look at the express package industry

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24665051-MIT.pdf

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8.51 MB

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Author(s)

Beasley, Mike R

•

Lamotte, Henry

Advisor(s)

Gabriel R. Bitran.

Date Issued

1991

Publisher

Massachusetts Institute of Technology

Description

Thesis (M.S.)--Massachusetts Institute of Technology, Sloan School of Management, 1991.

Includes bibliographical references.

Subjects

Sloan School of Management

MIT Department

Sloan School of Management

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http://dspace.mit.edu/handle/1721.1/7582

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http://hdl.handle.net/1721.1/13863