Digital Transformation of Healthcare Enterprises in the Era of Disruptions—A Structured Literature Review
Name
sustainability-17-05690-v2.pdf
Size
2.06 MB
Format
Adobe PDF
Checksum (MD5)
8afd46ded13e8b10fb1ec519b4153159
Author(s)
Hundal, Gaganpreet Singh
Rhodes, Donna
Laux, Chad
Date Issued
June 20, 2025
Journal
Sustainability
Publisher
Multidisciplinary Digital Publishing Institute
Citation
Hundal, G.S.; Rhodes, D.; Laux, C. Digital Transformation of Healthcare Enterprises in the Era of Disruptions—A Structured Literature Review. Sustainability 2025, 17, 5690.
Version
Final published version
Abstract
Digital transformation is the process of using digital technologies for creating or modifying existing business processes and customer experience, leveraging cutting-edge technology to meet changing market needs. Disruptions like the COVID-19 pandemic, regional wars, and climate-driven natural disasters create consequential scenarios, e.g., global supply chain disruption creating further demand–supply mismatch for healthcare enterprises. According to KPMG’s 2021 Healthcare CEO Future Pulse, 97% of healthcare leaders reported that COVID-19 significantly accelerated the digital transformation agenda. Successful digital transformation initiatives, for example, digital twins for supply chains, augmented reality, the IoT, and cybersecurity technology initiatives implemented significantly enhanced resiliency in supply chain and manufacturing operations. However, according to another study conducted by Mckinsey & Company, 70% of digital transformation efforts for healthcare enterprises fail to meet their goals. Healthcare enterprises face unique challenges, such as complex regulatory environments, cultural resistance, workforce IT skills, and the need for data interoperability, which make digital transformation a challenging project. Therefore, this study explored potential barriers, enablers, disruption scenarios, and digital transformation use cases for healthcare enterprises. A structured literature review (SLR), followed by thematic content analysis, was conducted to inform the research objectives. A sample of sixty (n = 60) peer-reviewed journal articles were analyzed using research screening criteria and keywords aligned with research objectives. The key themes for digital transformation use cases identified in this study included information processing capability, workforce enablement, operational efficiency, and supply chain resilience. Collaborative leadership as a change agent, collaboration between information technology (IT) and operational technology (OT), and effective change management were identified as the key enablers for digital transformation of healthcare enterprises. This study will inform digital transformation leaders, researchers, and healthcare enterprises in the development of enterprise-level proactive strategies, business use cases, and roadmaps for digital transformation.
MIT Department
Massachusetts Institute of Technology. Sociotechnical Systems Research Center
Terms of Use
Creative Commons Attribution
Persistent DSpace Link
DOI of Published Version
https://doi.org/10.3390/su17135690
