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  5. Informal resolution and formal adjudication of consumer complaints by a licensing authority : a case study

Informal resolution and formal adjudication of consumer complaints by a licensing authority : a case study

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Author(s)
Daynard, Richard Alan
Advisor(s)
Suzann R. Thomas and Leonard G. Buckle.
Date Issued
1980
Publisher
Massachusetts Institute of Technology
Description
Thesis (Ph.D.)--Massachusetts Institute of Technology, Dept. of Urban Studies and Planning, 1980.
MICROFICHE COPY AVAILABLE IN ARCHIVES AND ROTCH.
Includes bibliographical references.
Subjects
Urban Studies and Planning.
MIT Department
Massachusetts Institute of Technology. Department of Urban Studies and Planning
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permission. See provided URL for inquiries about permission.
http://dspace.mit.edu/handle/1721.1/7582
Persistent DSpace Link
http://hdl.handle.net/1721.1/73234
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