Systems for Dealing with Conflict and Learning from Conflict—Options for Complaint-Handling: An Illustrative Case

Bloch, Brian; Miller, David; Rowe, Mary

Systems for Dealing with Conflict and Learning from Conflict—Options for Complaint-Handling: An Illustrative Case

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Name

BMR_JN_hnlr_2008_Sys_Dealing_Conflict_Learning (1).pdf

Description

Preprint of Article

Size

146.38 KB

Format

Adobe PDF

Checksum (MD5)

da82659cd724cb2f95d0f78eb1226dca

Author(s)

Bloch, Brian

•

Miller, David

•

Rowe, Mary

Date Issued

2009

Publisher

Harvard Negotiation Law Review

Citation

Brian Bloch, David Miller, and Mary Rowe,“Systems for Dealing with Conflict and Learning from Conflict—Options for Complaint-Handling: An Illustrative Case,” Harvard Negotiation Law Review 14 (2009): 239-247.

Subjects

ombuds office, complaint-handling, complainant, ombudsman, conflict management system

Persistent DSpace Link

https://hdl.handle.net/1721.1/156662