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Texas Instruments Incorporated : service level agreements and cultural change : case study

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SWP-3978-40987560-CISR-299.pdf

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Alternative Title
Case study
Date Issued
1997
Publisher
Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology
Series/Report no.
CISR WP ; no. 299
Working paper (Sloan School of Management) ; WP 3978-97.
Description
"September 1997."
Includes bibliographical references.
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