A dynamic theory of service delivery : implications for managing service quality
Name
35123590-MIT.pdf
Description
Full printable version
Size
15.41 MB
Format
Adobe PDF
Checksum (MD5)
5e505b8bc9be531e47290e134d31e648
Author(s)
Oliva Pue, Rogelio
Date Issued
1996
Publisher
Massachusetts Institute of Technology
Description
Thesis (Ph. D.)--Massachusetts Institute of Technology, Sloan School of Management, 1996.
Includes bibliographical references (p. 179-186).
Subjects
Sloan School of Management
MIT Department
Sloan School of Management
Terms of Use
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