Becoming an Ombuds at MIT

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Mary Rowe Becoming an Ombuds at MIT February 2023 version.pdf

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Author(s)
Rowe, Mary
Date Issued
2023
Publisher
Conflict Resolution Quarterly
Citation
Mary Rowe, "Becoming an Ombuds at MIT," Conflict Resolution Quarterly Vol. 40, Issue 4 (Summer 2023): 497-504.
Abstract
Mary P. Rowe served for almost 42 years as an early organizational ombuds reporting directly to five presidents of MIT. This essay recounts Rowe’s early experiences in this work as she applied for and then, in early 1973, started her job at MIT, initially with the title of Special Assistant to the President and Chancellor for Women and Work at MIT. The essay also draws connections between Rowe’s early experiences in that job and the subsequent evolution of the organizational ombuds profession.
Description
This is a draft version of the article that was subsequently published in Conflict Resolution Quarterly.
Subjects
organizational ombuds, conflict management, conflict management systems, MIT, complaint handling
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