Institutionalizing Digital Design: How the Australian Taxation Office “Makes it Easier To Comply”
Name
2013_0601_DigitalDesign_Reynolds.pdf
Size
1.99 MB
Format
Adobe PDF
Checksum (MD5)
23f2afb85beb3e753dfab69972c4c47e
Author(s)
Reynolds, Peter
Date Issued
June 20, 2013
Publisher
Cambridge, Mass.: Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology
Citation
Reynolds, Peter. “Institutionalizing Digital Design: How the Australian Taxation Office ‘Makes it Easier To Comply’.” MIT CISR Research Briefing Volume XIII, no. 6 (June 2013). https://dspace.mit.edu/handle/1721.1/174980.
Series/Report no.
MIT CISR Research Briefing, Vol. XIII, No. 6
Abstract
As digitization in the business world continues to increase, the stakes are raised for every enterprise to produce great digital products and services. Top-performing firms are realizing, however, that they can t fully deliver digital products using pre-digital organizational structures, skills, and processes. What s necessary is often a fundamental shift in the way an enterprise thinks about design and the value it brings. In this briefing, we describe how the Australian Taxation Office (ATO) is successfully meeting this challenge. By making design an enterprise capability, they have not only increased compliance, but maximized value for customers, intermediaries, and the enterprise.
Subjects
Innovation and Strategy
Experimentation and Learning
Digital Innovation
Terms of Use
CC BY-NC 4.0 (Attribution-NonCommercial 4.0 International)
Persistent DSpace Link
