United Parcel Service: Business Transformation Through Information Technology
Name
MIT_CISRwp331_UPSBizTransformThruITCase.pdf
Size
1.29 MB
Format
Adobe PDF
Checksum (MD5)
e128da9b8ad96967b2c87468d3a025b4
Author(s)
Ross, Jeanne W.
Draper, Will
Kang, Paul
Schuler, Seth
Gozum, Ozge
Tolle, Jessica
Date Issued
September 1, 2002
Publisher
Cambridge, Mass.: Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology
Citation
Ross, Jeanne W., Will Draper, Paul Kang, Seth Schuler, Ozge Gozum, and Jessica Tolle. “United Parcel Service: Business Transformation Through Information Technology.” Working paper 331, Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology, 2002. https://dspace.mit.edu/handle/1721.1/175378.
Series/Report no.
MIT Sloan School of Management Working Paper 4399-02
CISR Working Paper 331
Abstract
Nearing its 100th anniversary, United Parcel Service was the world's largest package delivery company. Senior management had adopted a strategy of "enabling global commerce" and was growing through both extensions of its core business and expansion into adjacent businesses. In pursuing growth, UPS examined the fit between new business opportunities and its core competencies. UPS counted its highly standardized and scalable information processing capability among its core competencies, but many acquisition opportunities did not require the scale of UPS' core business. Thus, as UPS diversified, it pursued alternative organizational structures and considered new IT architectures to meet the needs of its new businesses. This case examines the strategic, organizational, and technical issues UPS was addressing in early 2002. In particular, it describes the opportunities associated with two new business lines: logistics and capital. These new businesses were characteristic of both the opportunities and challenges UPS would encounter as it attempted to deliver on its "enabling global commerce" strategy.
Subjects
Organizational Structure and Agility
Enterprise Architecture
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