Dealing with Harassment: A Systems Approach.
Name
Rowe_CH_1996_Stockdale.Dealing with Harassment.pdf
Description
Chapter
Size
2.04 MB
Format
Adobe PDF
Checksum (MD5)
f5bdf5434ec1ceddfaa391a84aa0729a
Author(s)
Rowe, Mary P.
Date Issued
1996
Publisher
SAGE Publications
Citation
Mary P. Rowe, "Dealing with Harassment: A Systems Approach," in Sexual Harassment: Perspectives, Frontiers, and Response Strategies, ed. Margaret S. Stockdale (Thousand Oaks, CA: SAGE Publications, 1996), 241-271.
Abstract
People who are concerned about harassment often feel they "know what is best" for a person who has been harassed. But those who have actually been harassed often have very strong -- and different -- points of view about what they are willing to do. Thus, procedures for dealing with harassment must first take into account the wide range of interests of various complainants, or complainants will not take action. This chapter explores the pros and cons of many possible elements of a complaint system and concludes by recommending an integrated dispute resolution systems approach, which provides options for complainants, respondents, bystanders, and supervisors.
Subjects
integrated conflict management system, harassment, dispute resolution, complaint handling, ombudsmen, ombuds, complaint handling system
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