Workload analysis and scheduling policies for a document processing centre
Name
153294107-MIT.pdf
Description
Full printable version
Size
4.42 MB
Format
Adobe PDF
Checksum (MD5)
01ca279fd91d7e56b0a5b9f28d3a0839
Author(s)
Tan, Chin Jiat
Advisor(s)
Stephen C. Graves.
Date Issued
2006
Publisher
Massachusetts Institute of Technology
Abstract
This thesis is the result of a six-month internship at the Steel Stock Department of Keppel FELS Singapore, a company which is involved in the design and construction of oil-rigs. The primary objective of this project is to reduce the tardiness of the delivery of steel materials and identify the reasons behind the delay. The initial stage of this attachment is devoted to understanding the process flow of the department. Analysis has been done to pinpoint to the exact causes of the delay, which is at the stages of document processing and dispatching to the storage areas. The workload at each stage of document processing has been analyzed using a queuing model and it has been found that the stage that the issue vouchers have to be generated and printed out is the bottleneck in the entire process flow. Some recommendations have been proposed to alleviate the problem. The second part of this thesis focuses on the reasons why scheduling rules should be utilized when dispatching the issue vouchers to the storage areas. Three scheduling rules have been tested and their performances with regards to tardiness have been studied.
Description
Thesis (M. Eng.)--Massachusetts Institute of Technology, Dept. of Mechanical Engineering, 2006.
Includes bibliographical references.
Subjects
Mechanical Engineering.
MIT Department
Massachusetts Institute of Technology. Department of Mechanical Engineering
Terms of Use
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