A study of USPS entry level supervisors in metropolitan cities
Name
1051237137-MIT.pdf
Description
Full printable version
Size
10.43 MB
Format
Adobe PDF
Checksum (MD5)
da39d056ffaa83340dc4e28cf839a1e2
Author(s)
Curtis, Angela H
Advisor(s)
John Van Maanen.
Alternative Title
Study of United States Postal Service entry level supervisors in metropolitan cities
Date Issued
2018
Publisher
Massachusetts Institute of Technology
Abstract
The influence of technology on consumer behavior has influenced a diverse group of industries. As options increase customers are responding with positive purchasing trends that are changing the face of correspondence, banking, and retail environments across the country. As first-class letter and flat volume continues to decline, and the package delivery and return market continue to grow, the nature of work in the USPS is changing and evolving daily. The addition of technology tools for managers along with increased visibility to the customer has created a virtual experience for delivery. Increased demand has expanded days and hours in delivery units with some centers operating seven days a week, over 20 hours per day. Large metropolitan units have had the biggest impact with round the clock operations. Having high performing entry level supervisors that manage in these units is vital to the success of the organization. As the work has changed, the structure of the work and the evaluation of duties for the entry level supervisor in these large metro units has not kept pace. As new work is added, the job expectations have in some cases outstripped the capabilities. The jobs for entry level supervisors in metro cities are sometimes posted and receive no qualified applicants. This thesis focuses on transforming the way the USPS recruits, hires, trains, compensates and retains quality candidates for the entry level supervisory jobs in metropolitan cities. My study includes extensive interviews with current entry level supervisors, survey results from current entry level supervisors and comparison with private industry. Based on this data, recommendation for change in the way the entry level supervisor is currently managed is provided.
Description
Thesis: S.M., Massachusetts Institute of Technology, Sloan School of Management, 2018.
Page 101 blank. Cataloged from PDF version of thesis.
Includes bibliographical references (pages 99-100).
Subjects
Sloan School of Management.
MIT Department
Sloan School of Management
Terms of Use
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