The Several Purposes of the OO Crystal Ball
Name
Rowe_2010_JN_Crystal-Ball.pdf
Description
Article
Size
251.38 KB
Format
Adobe PDF
Checksum (MD5)
c1718e1ad31605f60389fae8929878c1
Author(s)
Rowe, Mary
Date Issued
October 2010
Publisher
Journal of the International Ombudsman Association
Citation
Mary Rowe, “The Several Purposes of the OO Crystal Ball,” Journal of the International Ombudsman Association Vol. 3, No. 2 (October 2010): 60-65.
Abstract
The Crystal Ball began, in 1984, as a device to help Organizational Ombudsmen (OOs) to anticipate problems that are new to their organizations. This came about by collecting wisdom from many OOs about “new things.” Each OO may collect bits of new information from a whole organization—the Crystal Ball then pulls these ideas together. Over the years the Crystal Ball has proven useful in helping OOs in the important OO task of seeking, identifying, assessing
and communicating issues new to their organizations. Crystal Ball discussions have in turn helped OOs to
think about how to help their organizations to learn about and manage emerging issues, how to foster
and collaborate on systems initiatives when appropriate—and how to follow up. The issues enumerated
in this article have included many of the serious problems of our times. The Crystal Ball illuminates one important source of organizational ombudsman effectiveness.
Description
Note: This article shows that ombuds can help identify and assess issues new to the organization.
Subjects
Crystal Ball, organizational ombudsman, predicting problems, organizational change, disruptive problems, wisdom of crowds
Persistent DSpace Link
