Deploying the right technology : a framework for digital strategy and selection at the United States Postal Service to shape the future of work
Name
1191623537-MIT.pdf
Size
1.31 MB
Format
Adobe PDF
Checksum (MD5)
46675401ab8de038e10dda9a3d062328
Author(s)
Lawson, Angela Dawn.
Advisor(s)
Anjali Sastry.
Alternative Title
Framework for digital strategy and selection at the United States Postal Service to shape the future of work
Date Issued
2020
Publisher
Massachusetts Institute of Technology
Abstract
With the rapid evolution of technology from more affordable hardware and data storage to artificial intelligence, companies must evolve their technology strategy to remain relevant. Federal agencies are no exception as they continue to deploy transformational technology to improve services for the American public. An important issue has surfaced in the evolution of technology and the increasing speed of innovation where companies no longer need to find technologies to solve their problems, rather they need to select the right technologies to focus their attention to best define the future of work. Methodologies are common across industries but how do they apply to public service? Is a qualitative or quantitative process possible for vetting new and existing technology implementations while remaining adaptive and service-oriented? This paper explores the development of a framework that provides guidance on deploying the right technologies. I will draw on desk research of existing methodologies while gathering information on effectiveness of past deployments to define a guiding framework for technology selection. These findings can assist in future decisions for technology investment along with tripwires for retiring existing technologies.
Description
Thesis: M.B.A., Massachusetts Institute of Technology, Sloan School of Management, May, 2020
Cataloged from the official PDF of thesis. "May 2020."
Includes bibliographical references (pages 84-86).
Subjects
Sloan School of Management.
MIT Department
Sloan School of Management
Terms of Use
MIT theses may be protected by copyright. Please reuse MIT thesis content according to the MIT Libraries Permissions Policy, which is available through the URL provided.
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