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Relating process measurements to customer dissatisfiers

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Author(s)
Schaefer, Mark Stephen, 1972-
Advisor(s)
Roy E. Welsch and Daniel E. Whitney.
Date Issued
2000
Publisher
Massachusetts Institute of Technology
Description
Thesis (S.M.)--Massachusetts Institute of Technology, Dept. of Electrical Engineering and Computer Science; and, (S.M.)--Massachusetts Institute of Technology, Sloan School of Management, 2000.
Includes bibliographical references (p. 82).
Subjects
Electrical Engineering and Computer Science.
Sloan School of Management.
MIT Department
Massachusetts Institute of Technology. Department of Electrical Engineering and Computer Science
Sloan School of Management
Terms of Use
M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission.
http://dspace.mit.edu/handle/1721.1/7582
Persistent DSpace Link
http://hdl.handle.net/1721.1/86550
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