Toward the 24-Hour Knowledge Factory
Name
4455-04.pdf
Size
351.51 KB
Format
Adobe PDF
Checksum (MD5)
570e8184064fef4bcf221994c1383569
Author(s)
Gupta, Amar
Seshasai, Satwik
Date Issued
December 10, 2004
Series/Report no.
MIT Sloan School of Management Working Paper;4455-04
Abstract
The term 24-Hour Knowledge Factory connotes a globally distributed work environment in which members of the
global team work on a project around the clock; each member of the team works the normal workday hours that
pertain to his or her time zone. At the end of such a workday, a fellow team member located in a different time
zone continues the same task. This creates the shift-style workforce that was originally conceived in the
manufacturing sector. A globally distributed 24-hour call center is the simplest manifestation of this paradigm. The
true example of the 24-hour factory paradigm discussed in this paper involves groups working together to
accomplish a given set of deliverables, such as a software project, and transcending conventional spatial and
temporal boundaries.
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