Global delivery of IT services : looking beyond the global delivery model
Name
233976826-MIT.pdf
Description
Full printable version
Size
12.07 MB
Format
Adobe PDF
Checksum (MD5)
3c230ccc6ecebfc366e276bedd2630e7
Author(s)
Cherian, Binoy
Advisor(s)
Michael Cusumano.
Alternative Title
Global delivery of information technology services : looking beyond the GDM
Date Issued
2007
Publisher
Massachusetts Institute of Technology
Abstract
The objective of this thesis is to analyze the factors that create competitive advantage through global delivery of IT services. Research on this thesis consists of a review of IT services markets and globally distributed operating models for IT services. A simple framework is created to analyze global delivery models (GDM) used by IT services companies. A few companies, including Infosys, have pioneered the GDM and hence the framework created is used to analyze Infosys' global delivery model. Finally, recommendations are made, based on this analysis, to enable firms to gain competitive advantage by looking beyond the adoption of global delivery models for IT services.
Description
Thesis (S.M.)--Massachusetts Institute of Technology, System Design and Management Program, 2007.
Includes bibliographical references (p. 95-99).
Subjects
System Design and Management Program.
MIT Department
System Design and Management Program.
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copyright. They may be viewed from this source for any purpose, but
reproduction or distribution in any format is prohibited without written
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