One Work Analysis, Two Domains: A Display Information Requirements Case Study
Name
CummingsTappanHFES2012 final.pdf
Size
2.06 MB
Format
Adobe PDF
Checksum (MD5)
935add20299092abb4740adc74d1b10f
Author(s)
Cummings, M. L.
Tappan, J.
Mikkelsen, C.
Date Issued
2012
Publisher
HFES
Citation
Cummings, M.L., Tappan, J., and C. Mikkelsen, One Work Analysis, Two Domains: A Display Information Requirements Case Study, 56th Annual Meeting of the Human Factors and Ergonomic Society, Boston, MA, 2012.
Abstract
d observations, among other techniques. Given the time and resources required, we examine how to generalize a work domain analysis technique, namely the hybrid Cognitive Task Analysis (hCTA) method across two domains in order to generate a common set of display information requirements. The two domains of interest are field workers troubleshooting low voltage distribution networks and telecommunication problems. Results show that there is a high degree of similarity between the two domains due to their service call nature, particularly in tasking and decision-making. While the primary differences were due to communication protocols and equipment requirements, the basic overall mission goals, functions, phases of operation, decision processes, and situation requirements were very similar. A final design for both domains is proposed based on the joint requirements.
Subjects
hybrid Cognitive Task Analysis
Work domain analyses
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