One Work Analysis, Two Domains: A Display Information Requirements Case Study
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Cummings_One work.pdf
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2.06 MB
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Adobe PDF
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Author(s)
Cummings, M. L.
Tappan, Jackie
Mikkelsen, Christine
Date Issued
October 2012
Journal
Proceedings of the Human Factors and Ergonomics Society Annual Meeting
Publisher
Human Factors and Ergonomics Society
Citation
Cummings, M. L., J. Tappan, and C. Mikkelsen. “One Work Analysis, Two Domains: A Display Information Requirements Case Study.” Proceedings of the Human Factors and Ergonomics Society Annual Meeting 56, no. 1 (October 26, 2012): 358-362.
Version
Author's final manuscript
Abstract
Work domain analyses can be time consuming, requiring extensive interviews, documentation review, and observations, among other techniques. Given the time and resources required, we examine how to generalize a work domain analysis technique, namely the hybrid Cognitive Task Analysis (hCTA) method across two domains in order to generate a common set of display information requirements. The two domains of interest are field workers troubleshooting low voltage distribution networks and telecommunication problems. Results show that there is a high degree of similarity between the two domains due to their service call nature, particularly in tasking and decision-making. While the primary differences were due to communication protocols and equipment requirements, the basic overall mission goals, functions, phases of operation, decision processes, and situation requirements were very similar. A final design for both domains is proposed based on the joint requirements.
MIT Department
Massachusetts Institute of Technology. Department of Aeronautics and Astronautics
Terms of Use
Creative Commons Attribution-Noncommercial-Share Alike 3.0
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DOI of Published Version
https://doi.org/10.1177/1071181312561082
