IBM: Building the IT Function for a Global Business
Name
IBM WoernerRoss2.pdf
Description
main
Size
525.54 KB
Format
Adobe PDF
Checksum (MD5)
5a3517ef641c109c26c65eb9e33346cd
Author(s)
Woerner, Stephanie L.
Ross, Jeanne W.
Date Issued
December 1, 2010
Publisher
Alfred P. Sloan School of Management, Massachusetts Institute of Technology; Cambridge, MA
Series/Report no.
MIT Sloan School of Management Working Paper;4936-11
CISR Working Paper;380
Abstract
In 1993, CEO Louis Gerstner initiated a transformation at IBM that Sam Palmisano continued when he took the reins in 2003. The transformation involved a change from a hardware and software business to a solutions and services business and from a regionally aligned organization to a global organization. IBM’s IT organization, which became known as Business Transformation and Information Technology played a
critical role in the firm’s transformation that continued through 2010. This case study describes the evolution of the IT organization and how it was designed and governed to support global business processes in 2010.
Subjects
IT Unit of the Future
IT transformation
enterprise processes
global business processes
IT function
Terms of Use
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