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The Ombudsman's Role in a Dispute Resolution System

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Rowe Ombudsman Role in a Dispute Resolution System 1991.pdf

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Author(s)
Rowe, Mary P.
Alternative Title
The Ombudsman as Part of a Dispute Resolution System
Date Issued
October 1991
Publisher
Negotiation Journal
Citation
Mary P. Rowe, “The Ombudsman's Role in a Dispute Resolution System," Negotiation Journal Vol. 7, No. 4 (October 1991): 353-361.
Description
Note: This article includes a discussion of whether “an ombuds has any power.” Also, an earlier version of this article was presented at a 1990 Society of Professionals in Dispute Resolution (SPIDR) workshop. See Mary P. Rowe, "The Ombudsman as Part of a Dispute Resolution System," presented at a Society of Professionals in Dispute Resolution (SPIDR) workshop, 1990, https://hdl.handle.net/1721.1/155803.
Subjects
dispute resolution systems, ombudsman office, internal ombudsman, complaints, complaint handler
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