Squadbox : A Tool to Combat Email Harassment Using Friendsourced Moderation
Name
squadbox.pdf
Description
Accepted version
Size
2.03 MB
Format
Adobe PDF
Checksum (MD5)
4a1aad6c8259d95f04339980f1c2fe28
Author(s)
Mahar, Kaitlin E. (Kaitlin Elizabeth)
Zhang, Amy Xian
Karger, David R
Date Issued
2018
Journal
Proceedings of the 2018 CHI Conference on Human Factors in Comuputing Systems
Publisher
ACM Press
Citation
Mahar, Kaitlin et al. "Squadbox: A Tool to Combat Email Harassment Using Friendsourced Moderation." Proceedings of the 2018 CHI Conference on Human Factors in Comuputing Systems, April 2018, Montreal, QC, Canada, Association for Computing Machinery, April 2018 © 2018 ACM
Version
Author's final manuscript
Abstract
Communication platforms have struggled to provide effective tools for people facing harassment online. We conducted interviews with 18 recipients of online harassment to understand their strategies for coping, finding that they often resorted to asking friends for help. Inspired by these findings, we explore the feasibility of friendsourced moderation as a technique for combating online harassment. We present Squadbox, a tool to help recipients of email harassment coordinate a "squad" of friend moderators to shield and support them during attacks. Friend moderators intercept email from strangers and can reject, organize, and redirect emails, as well as collaborate on filters. Squadbox is designed to let its users implement highly customized workflows, as we found in interviews that harassment and preferences for mitigating it vary widely. We evaluated Squadbox on five pairs of friends in a field study, finding that participants could comfortably navigate around privacy and personalization concerns.
MIT Department
Massachusetts Institute of Technology. Computer Science and Artificial Intelligence Laboratory
Terms of Use
Creative Commons Attribution-Noncommercial-Share Alike
Persistent DSpace Link
DOI of Published Version
https://doi.org/10.1145/3173574.3174160
