Develop Ten Capabilities to Accelerate Digital Transformation
Name
2022_0901_TenCapabilities_WoernerSebastianWeill.pdf
Size
684.51 KB
Format
Adobe PDF
Checksum (MD5)
6abef59664fe7caa7bf9a2a09192f6c1
Author(s)
Woerner, Stephanie L.
Sebastian, Ina M.
Weill, Peter
Date Issued
September 15, 2022
Publisher
Cambridge, Mass.: Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology
Citation
Woerner, Stephanie L., Ina M. Sebastian, and Peter Weill. “Develop Ten Capabilities to Accelerate Digital Transformation.” MIT CISR Research Briefing Volume XXII, no. 9 (September 2022). https://dspace.mit.edu/handle/1721.1/174929.
Series/Report no.
MIT CISR Research Briefing, Vol. XXII, No. 9
Abstract
Saddled with legacy systems, complex processes, and siloed data, many firms have begun digital business transformations to improve customer experience and increase operational efficiency. We identify firms that have transformed on both of these dimensions as being Future Ready. MIT CISR research has identified ten future-ready capabilities that top-performing firms develop to achieve progress on both customer and operational dimensions and capture digital value. In this research briefing, we describe these ten capabilities and illustrate their development and application with a case study from CarMax.
Subjects
Assessing Performance and Value
Business Models
Future Ready/Pathways
Terms of Use
CC BY-NC 4.0 (Attribution-NonCommercial 4.0 International)
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