The Library Concierge Project at Stanford University
Name
The Library Concierge Project at Stanfo...e Journal of Creative Library Practice.pdf
Size
1013.69 KB
Format
Adobe PDF
Checksum (MD5)
43738d20b03b58a0e0b5c4f99f9b90c9
Author(s)
Bourg, Chris
Date Issued
June 2013
Journal
Journal of Creative Library Practice
Publisher
Creative Library Practice
Citation
Bourg, Chris. “The Library Concierge Project at Stanford University.” The Journal of Creative Library Practice (June 6, 2013).
Version
Final published version
Abstract
To meet the challenge of ensuring that library staff and scholars/patrons are aware of the full range of resources and services offered through the library, the Stanford University Libraries initiated a Library Concierge Project in November of 2011. This article describes the program and provides an assessment of how well the Library Concierge Project has met its goals of promoting a service-focused culture and educating staff. A description of the concierge concept in action is also provided, along with anecdotal evidence of the impact of the project on supported scholars.
MIT Department
Massachusetts Institute of Technology. Office of the Provost
Massachusetts Institute of Technology. Libraries
Terms of Use
Creative Commons Attribution
Persistent DSpace Link
DOI of Published Version
http://creativelibrarypractice.org/2013/06/06/the-library-concierge-project-at-stanford-university/
