The First Year of Digital Transformation at Principal International Chile
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MIT_CISRwp432_PIChile_MockerBeath.pdf
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898.04 KB
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Author(s)
Mocker, Martin
Beath, Cynthia M.
Date Issued
December 17, 2018
Publisher
Cambridge, Mass.: Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology
Citation
Mocker, Martin and Cynthia M. Beath. “The First Year of Digital Transformation at Principal International Chile.” Working paper 432, Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology, 2018. https://dspace.mit.edu/handle/1721.1/175410.
Series/Report no.
MIT Sloan School of Management Working Paper 6761-18
CISR Working Paper 432
Abstract
PI Chile, a subsidiary of the Principal Financial Group, adopted a new digital vision in 2017 and initiated a transformation of the company with the goal of using digital offerings to help many more customers reach their financial goals. To do this, PI Chile had to wrap its legacy applications in APIs, build a reusable digital platform for the new offerings, and learn what kinds of tools and information customers would and could use. In addition, PI Chile was experimenting with entirely new ways of working for those staff who were developing the new offerings. The company s new accountability framework sought to empower teams to make key decisions quickly. In a short time, PI Chile was well on its way to becoming designed for digital.
Subjects
Designed for Digital
Enterprise Architecture
Business Models
Business Agility
Digital Innovation
IT-based Business Transformation
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