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Unanticipated side effects of a successful quality programs : exploring a paradox of organizational improvement

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SWP-3667-30066942.pdf

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9282b51f0e38319f7fd1214d07a7f8db

Date Issued
1994
Publisher
Alfred P. Sloan School of Management, Massachusetts Institute of Technology
Series/Report no.
Working paper (Sloan School of Management) ; 3667-94.
Description
Includes bibliographical references (p. 34-37).
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