Unanticipated side effects of a successful quality programs : exploring a paradox of organizational improvement

Name

SWP-3667-30066942.pdf

Size

3.64 MB

Format

Adobe PDF

Checksum (MD5)

9282b51f0e38319f7fd1214d07a7f8db

Date Issued

1994

Publisher

Alfred P. Sloan School of Management, Massachusetts Institute of Technology

Series/Report no.

Working paper (Sloan School of Management) ; 3667-94.

Description

Includes bibliographical references (p. 34-37).

Persistent DSpace Link