Sensor-Based Organisational Design and Engineering
Name
IJODE-OlguinOlguin (open access).pdf
Size
391.95 KB
Format
Adobe PDF
Checksum (MD5)
985d8858bfce5617f93fd3a2aa4eb20f
Author(s)
Olguin Olguin, Daniel
Pentland, Alex Paul
Date Issued
January 2010
Journal
International Journal of Organisational Design and Engineering (IJODE)
Publisher
Inderscience
Citation
Olguin-Olguin, Daniel, and Alex Pentland. "Sensor-Based Organisational Design and Engineering." Int. J. Organisational Design and Engineering, 1.1/2 (2010): 69-97.
Version
Author's final manuscript
Abstract
We propose a sensor-based organisational design and engineering
(ODE) approach that combines behavioural sensor data with other sources of
information such as e-mail, surveys and performance data in order to design
interventions aimed at improving organisational outcomes. We discuss relevant
theory and technology backgrounds and describe the general requirements of a
sensor-based organisational design and engineering system. We present an
experimental platform that combines sensor measurements, pattern recognition
algorithms, statistical analysis, social network analysis and feedback
mechanisms to study the relationship between social signalling behaviour and
face-to-face (f2f) interaction networks, with job attitudes and performance. We
describe three case studies that we have conducted in several organisations
using our experimental platform and the methodology that we have followed.
The first study looks at e-mail and f2f networks in a marketing division of a
bank. The second study analyses the effects of nurses’ social behaviour on
patients’ length of stay in the post-anaesthesia care unit of a hospital. Finally,
the third study analyses the effects of retail bank employees’ social behaviour
on sales performance.
MIT Department
Massachusetts Institute of Technology. Media Laboratory
Program in Media Arts and Sciences (Massachusetts Institute of Technology)
Terms of Use
Attribution-Noncommercial-Share Alike 3.0 Unported
Persistent DSpace Link
DOI of Published Version
https://doi.org/10.1504/IJODE.2010.035187
