CO-CREATE FINANCIAL PLANNING SERVICES FOR AN AGING POPULATION: DESIGNERS' PERSPECTIVES
Name
co-create-financial-planning-services-for-an-aging-population-designers-perspectives.pdf
Description
Published version
Size
772.43 KB
Format
Adobe PDF
Checksum (MD5)
497148fb9e9164d9e9adda827eacfbc9
Author(s)
Lee, Sheng-Hung
Coughlin, Joseph F
Yang, Maria
de Weck, Olivier L
Lee, Chaiwoo
Klopfer, Eric
Ochsendorf, John A
Date Issued
July 2023
Journal
Proceedings of the Design Society
Publisher
Cambridge University Press (CUP)
Citation
Lee, Sheng-Hung, Coughlin, Joseph F, Yang, Maria, de Weck, Olivier L, Lee, Chaiwoo et al. 2023. "CO-CREATE FINANCIAL PLANNING SERVICES FOR AN AGING POPULATION: DESIGNERS' PERSPECTIVES." Proceedings of the Design Society, 3.
Version
Final published version
Abstract
AbstractThe purpose of the study is to understand the design considerations for creating a provocative financial planning toolkit with services to help facilitate more constructive and meaningful conversations to build trust and empathy between financial advisors and senior people. We conducted four rounds of 60-minute co-creation workshops with eight invited participants from various design disciplines to work in pairs to generate four preliminary concepts suggesting design considerations. We used ATLAS.ti to do qualitative research analysis under an NCT (notice, collecting, thinking) model to identify 22 codes synthesized from verbal and behavioral data. The study concluded with three design principles: 1) the concept of financial planning is about people's expectation management, 2) a financial planning toolkit is designed under service systems, and 3) the tailor-made and modular design features can give financial advisors more flexibility to engage with senior people and enable them to share more about their life stories and needs to recommend financial planning packages precisely according to personal preference, health conditions, and financial status.
MIT Department
Massachusetts Institute of Technology. Department of Mechanical Engineering
Terms of Use
Creative Commons Attribution-Noncommercial-NoDerivatives
Persistent DSpace Link
DOI of Published Version
https://doi.org/10.1017/pds.2023.95
