Helping People Help Themselves: An ADR Option for Complaint Handlers

Rowe, Mary P.

Helping People Help Themselves: An ADR Option for Complaint Handlers

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Mary Rowe Helping People Help Themselves 1990.pdf

Description

Article

Size

1.05 MB

Format

Adobe PDF

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cd2f8b0f257951ddd62d64abf92b1bcf

Author(s)

Rowe, Mary P.

Date Issued

July 1990

Publisher

Negotiation Journal

Citation

Mary P. Rowe, “Helping People Help Themselves: An ADR Option for Complaint Handlers,” Negotiation Journal Vol. 6, No. 3 (July 1990): 239-248.

Description

Note from the author: This article was written for complaint handlers before current laws, but it includes a review of many points relevant for complainants who are interested in helping themselves, and for complaint handlers who support them.

Subjects

complaint system, alternative dispute resolution (ADR), conflict resolution, complaint handling, harassment

complainants, complaint handlers

Persistent DSpace Link

https://hdl.handle.net/1721.1/159816