Unit Hours as a Key Performance Indicator
Name
papa-tpapa-mba-mgt-2021-thesis.pdf
Description
Thesis PDF
Size
1.57 MB
Format
Adobe PDF
Checksum (MD5)
467b0491c9a388c6b1e26efdf9d5f7d4
Author(s)
Papa, Anthony J.
Advisor(s)
Whitney, Daniel
Barnett, Arnold
Date Issued
June 2021
Publisher
Massachusetts Institute of Technology
Abstract
In a complex manufacturing environment, tracking the cause of cost overruns and other issues can be challenging. At one of Boeing’s plants, a tool was built to track a key performance indicator based on labor hours. Boeing's measurement of labor hours will capture delays due to part shortages, additional work hours required to complete rework, improper clocking, unbalanced workloads, overtime and any other delays or issues that cause work to take longer than scheduled. The tool also forms the foundation for a visual control system on the factory floor. This web-based tool is designed to improve problem solving at all levels of the organization. Using this tool, the plant’s stakeholders can effectively identify and prioritize labor overages before they accumulate, resulting in an improvement in data-driven problem finding and solving.
MIT Department
Massachusetts Institute of Technology. Department of Mechanical Engineering
Sloan School of Management
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