A Voice Is Worth a Thousand Words: The Implications of the Micro-Coding of Social Signals in Speech for Trust Research (book chapter)
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Carroll_ A voice.pdf
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Author(s)
Waber, Benjamin Nathan
Williams, Michele
Carroll, John Stephen
Pentland, Alex Paul
Date Issued
November 2011
Journal
Handbook of Research Methods on Trust, edited by Fergus Lyon, Guido Mollering and Mark N.K. Saunders
Publisher
Edward Elgar Publishing
Citation
Waber, Benjamin, Michele Williams, John S. Carroll and Alex 'Sandy' Pentland. "Chapter 23: A Voice is Worth a Thousand Words: The Implications of the Micro-coding of Social Signals in Speech for Trust Research." in Handbook of Research Methods on Trust. Edited by Fergus Lyon, Guido Mollering and Mark N.K. Saunders. New York: E. Elgar, 2011. pp320.
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Author's final manuscript
Abstract
While self-report measures are often highly reliable for field research on trust (Mayer and Davis, 1999), subjects often cannot complete surveys during real time interactions. In contrast, the social signals that are embedded in the non-linguistic elements of conversations can be captured in real time and extracted with the assistance of computer coding. This chapter seeks to understand how computer-coded social signals are related to interpersonal trust.
MIT Department
Massachusetts Institute of Technology. Media Laboratory
Program in Media Arts and Sciences (Massachusetts Institute of Technology)
Sloan School of Management
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Creative Commons Attribution-Noncommercial-Share Alike 3.0
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DOI of Published Version
http://www.elgaronline.com/abstract/9781848447677.00033.xml
