Using Operationally Useful Data to Communicate Ombuds Value and Effectiveness
Name
Rowe-Operationally-Useful-Data-and-OO-Value-1-2026.pdf
Description
Working paper
Size
198.36 KB
Format
Adobe PDF
Checksum (MD5)
979c77ecf127f6ae5f0d55c6e5302d32
Author(s)
Rowe, Mary
Date Issued
January 2026
Publisher
https://mitmgmtfaculty.mit.edu/mrowe/; this working paper has also been published on the website of the International Ombuds Association, at https://ioa.memberclicks.net/assets/Repository/Using_Operationally_Useful_Data_to_Communicate_Ombuds_Value_and_Effectiveness.pdf
Citation
Mary Rowe, "Using Operationally Useful Data to Communicate Ombuds Value and Effectiveness," working paper, January 2026.
Abstract
Why keep data? The answer may be different for every organizational ombuds professional (OO). When considering what data to collect about their work, each OO will wish to learn the interests of their constituents and then try to meet the needs of their visitors, organization, and leadership, as well as their own needs.
The statistical data collected by organizational ombuds (OOs) represent a major source of informal power for OOs to help constituents. Data also can demonstrate the OO’s value for constituents—including the employer. Data can help every OO identify how they can be more effective. Data can also help to show OO expertise in many vital areas of management where AI faces limitations in comparison to humans.
Subjects
organizational ombuds, ombuds' effectiveness, the value of organizational ombuds, operationally useful data
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