Analysis of informal communication networks - a case study
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Gloor_Analysis of informal.pdf
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274.48 KB
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Adobe PDF
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ba3d45df296b0bbb8ca99331b1332065
Author(s)
Schoder, Detlef
Gloor, Peter A.
Fischbach, Kai
Date Issued
April 2009
Journal
Business & Information Systems Engineering
Publisher
Gabler Verlag
Citation
K. Fischbach, P.A. Gloor, and D. Schoder, “Analysis of Informal Communication Networks – A Case Study,” Business & Information Systems Engineering, vol. 1, Apr. 2009, pp. 140-149.
Version
Author's final manuscript
Abstract
The structure and dynamics of informal communication networks are of central importance for the functionality of enterprise workflows and for performance and innovation of knowledge-centric organizations. While most executives are aware of this fact, there is a general lack of (semi-) automated, IT-supported methods and instruments to make informal communication networks measurable. Although logging of electronic communications has made considerable progress over the past few years, it is still extremely difficult to map personal interaction; manual approaches in particular are extremely error-prone. The article shows how informal communication networks can be investigated by IT-based methods. At the same time, the authors will be presenting an instrument (“Social Badges”) that collects personal communications automatically and more precisely than legacy approaches allow. The practical applicability of the approach is evaluated through a case study.
Subjects
social badges
knowledge worker
communications analysis
informal communications
analysis of social networks
communication networks
MIT Department
Massachusetts Institute of Technology. Center for Collective Intelligence
Persistent DSpace Link
DOI of Published Version
http://dx.doi.org/10.1007/s12599-008-0018-z
