Starbucks cups : trash or treasure? : an example of facilitated systems thinking assisting stakeholders in designing their own system to recycle take-away cups
Name
666446689-MIT.pdf
Description
Full printable version
Size
15.75 MB
Format
Adobe PDF
Checksum (MD5)
1487ca6d00ddb776971de787593aab0d
Author(s)
Czaika, Ellen Gail
Advisor(s)
Ricardo Valerdi.
Alternative Title
Example of facilitated systems thinking assisting stakeholders in designing their own system to recycle take-away cups
Date Issued
2010
Publisher
Massachusetts Institute of Technology
Abstract
A mixed methods, action-research study was conducted to assess the efficacy and usefulness of Facilitated Systems Thinking as an intervention for system design in complex, multi-stakeholder systems, especially where the stakeholders themselves design the system. This research is contextualized within and provides a case study on the Starbuck's Coffee Company's efforts to collaborate with stakeholders throughout food packaging value chain to create a system for recycling hot (poly-coated paper) and cold (plastic) take-away beverage cups. Comparative interview results indicate an increase in interviewee awareness of others in the value chain, increase in discussion of prototyping and pilots, and increase in their awareness of their own responsibilities and leverage points within the system. Preliminary results from the most recent intervention are nine stakeholder-designed pilot tests. This study supplements a larger investigation of the emerging system to recycle take-away cups. Results from this study, as well as suggestions for investigation design changes will contribute to and be incorporated in the larger study.
Description
Thesis (S.M. in System Design and Management)--Massachusetts Institute of Technology, Engineering Systems Division, System Design and Management Program, 2010.
Cataloged from PDF version of thesis.
Includes bibliographical references (p. 95-97).
Subjects
Engineering Systems Division.
System Design and Management Program.
MIT Department
System Design and Management Program.
Massachusetts Institute of Technology. Engineering Systems Division
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