Data literacy in the digital age : experience design for a workplace learning solution
Name
1262990609-MIT.pdf
Size
1.65 MB
Format
Adobe PDF
Checksum (MD5)
fec9cf084327424523cb1562a108db9a
Author(s)
Doherty, Oladipupo J.
(Oladipupo Josiah)
Advisor(s)
Tony Hu.
Alternative Title
Experience design for a workplace learning solution
Date Issued
2020
Publisher
Massachusetts Institute of Technology
Abstract
It is estimated that 2.5 Quintillion bytes of data is produced everyday¹. Majority of this data originates from many business processes rapidly migrating to cloud solutions. Although this is an economic benefit to the organizations that are making this transition, many of the internal teams at the forefront of this change are ill-equipped to understand, analyze, and take advantage of these business insights; in other words there exists a deficiency in data-literacy. Our motivation was to explore the impact of this digital phenomenon on human productivity across 3 major fronts: traditional customer service channels, brand/crowd-generated instructional content, and peer networks. A user research survey was conducted to better understand the problem space, and an inference was made to address the issues surrounding data-literacy in the workplace. This concluded with a service framework, which was conceptualized to provide a starting point for organizations to begin this cultural shift, and empower their employees with the skills necessary to take full advantage of its vast data resource.
Description
Thesis: S.M. in Engineering and Management, Massachusetts Institute of Technology, System Design and Management Program, September, 2020
Cataloged from the official version of thesis. "September 2020."
Includes bibliographical references (pages 62-63).
Subjects
Integrated Design and Management Program.
Engineering and Management Program.
System Design and Management Program.
MIT Department
Massachusetts Institute of Technology. Integrated Design and Management Program
Massachusetts Institute of Technology. Engineering and Management Program
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MIT theses may be protected by copyright. Please reuse MIT thesis content according to the MIT Libraries Permissions Policy, which is available through the URL provided.
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